Training
Retail and SME Banking Training
Retail banking is the provision of banking services, such as checking and savings accounts, mortgages, personal loans, and credit cards, to individual customers, rather than to businesses or other organizations. Retail banking
is often provided by banks and credit unions, and is often focused on the needs of consumers and small businesses.
SME (Small and Medium Enterprises) banking, on the other hand, is the provision of banking services specifically tailored to small and medium-sized businesses. This may include services such as business loans, lines of credit,
trade finance, and cash management services.
SME banking is a subcategory of retail banking and is typically provided by banks and other financial institutions. It is focused on providing financial solutions to business owners, entrepreneurs, and corporate customers with
a turnover up to a certain amount.
Retail and SME banking are both important components of the financial sector, as they serve the needs of a wide range of customers, from individual consumers to small and medium-sized businesses. Both Retail and SME banking play
an important role in the economy, as they help to support economic growth and development by providing access to financial services and credit to a wide range of customers.
“Retail banking is about making banking accessible and convenient for customers.”
- Jamie Dimon
What we offer in this Training
A training session on retail and SME banking will cover a variety of topics, such as:
- Understanding banking products and services: Trainees may learn about the various products and services offered by banks, including checking and savings accounts, mortgages, personal loans, and credit cards, as well as products
and services specific to SME banking, such as business loans and trade finance.
- Compliance and regulations: Trainees may learn about laws, regulations, and policies that apply to retail and SME banking, including know-your-customer (KYC) requirements, anti-money laundering (AML) laws, and data privacy
regulations.
- Sales and customer service skills: Trainees may learn how to sell banking products and services, how to identify customer needs, and how to provide excellent customer service.
- Credit analysis and risk management: Trainees may learn how to evaluate creditworthiness of customers and how to manage and mitigate risks associated with lending.
- Digital banking and technology: Trainees may learn about digital banking and the use of technology in retail and SME banking, such as online banking, mobile banking, and digital payments.
- Business Development: Trainees may learn about business development and how to expand the retail and SME banking business.
- Product Knowledge: Trainees may learn about the products and services offered by the bank and how to tailor them to the needs of the customers.
- Customer Segmentation: Trainees may learn about the different customer segments and how to target them with the right products and services.
- Identifying cross-selling and upselling opportunities: Trainees may learn how to identify opportunities for cross-selling and upselling banking products and services.
- Measuring and monitoring performance: Trainees may learn how to measure the performance of the sales team and how to monitor the progress of the sales process.
